Privacy Policy
Privacy Policy
Last updated: 26 August 2026
PipeFlow AI ("PipeFlow AI", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how PipeFlow AI collects, uses, stores and discloses personal information when you visit pipeflowai.com, contact us, or use our AI automation services.
PipeFlow AI is operated as a sole trader business in Brisbane, Queensland, Australia.
1. Information We Collect
Depending on how you interact with PipeFlow AI, we may collect:
Your name and contact details, such as your email address.
Information you provide through our website's contact forms.
Information you provide when communicating with us about our services.
Information contained in materials, instructions, prompts, files or other information that you voluntarily provide to us in connection with our services.
Information necessary to provide, maintain and support our AI automation services.
Payment and transaction information necessary to process payments through our payment provider.
Technical information that may be collected automatically when you use our website, such as IP address, browser type, device information and website usage information, depending on the technologies enabled on our website.
We do not intentionally request sensitive personal information through our general contact form. Please avoid submitting sensitive information unless it is necessary for the service you are requesting and we have agreed to receive it.
2. How We Collect Information
We generally collect personal information:
Directly from you when you submit information through our website.
When you contact us by email or another communication method.
When you engage us to provide services.
When you provide information to us as part of an AI automation project.
Through third-party service providers that support our business, such as payment, hosting, analytics and AI technology providers.
Where practical, we collect personal information directly from the individual concerned.
3. How We Use Personal Information
We may use personal information to:
Respond to enquiries and requests.
Communicate with prospective and existing customers.
Provide, configure and support our AI automation services.
Develop and maintain automation systems for customers.
Process payments and manage customer accounts.
Provide customer support.
Protect our services against misuse, fraud or security threats.
Maintain and improve our website and services.
Meet legal, regulatory, accounting and administrative requirements.
Perform other purposes reasonably necessary to operate our business and provide requested services.
We will not use personal information for a materially different purpose that is incompatible with the purpose for which it was collected unless permitted or required by applicable law.
4. AI and Automation Services
Because PipeFlow AI provides AI automation services, information supplied to us may be processed by artificial intelligence systems and other technology platforms used to provide those services.
Depending on the particular service, information may include prompts, instructions, text, documents, business information or other content supplied by a customer.
We may use third-party AI providers, including OpenAI and Anthropic/Claude, to provide AI functionality.
Where third-party AI services are used, information may be transmitted to those providers for processing as necessary to provide the relevant service.
We do not represent that all AI processing is performed solely by PipeFlow AI. Third-party providers may process information in accordance with their own privacy policies and contractual terms.
Where we process personal information on behalf of a business customer, the customer's instructions and applicable contractual arrangements may determine how that information may be used.
5. AI Training and Model Improvement
PipeFlow AI does not currently represent that customer personal information is routinely used by PipeFlow AI to train a general-purpose AI model.
Where third-party AI providers are used, their applicable data-use policies and contractual settings may also govern how submitted information is handled.
We will not intentionally use personal information to train our own general-purpose AI models unless our practices and this Privacy Policy are updated to reflect that use and we have a lawful basis for doing so.
6. Third-Party Service Providers
We may use third-party providers to operate our business and provide our services.
These may include:
OpenAI — AI and API services.
Anthropic/Claude — AI services.
Stripe — payment processing.
Website hosting, infrastructure, database, communications, security and other technology providers that may be used as our business develops.
Third-party providers may process personal information on our behalf or as independent organisations, depending on the service and applicable arrangements.
We seek to use reputable providers and take reasonable steps to ensure that personal information is handled appropriately.
You should also review the privacy policies and terms of relevant third-party providers where appropriate.
7. Payments
Payments may be processed through Stripe.
PipeFlow AI does not intend to collect or store complete payment card details directly through our website.
Payment information may be collected and processed by Stripe in accordance with its own terms and privacy practices.
8. Cookies and Analytics
Our website may use cookies, pixels, analytics tools or similar technologies.
We have not completed a technical audit of all cookies and analytics technologies currently operating on the website. Accordingly, this section should be reviewed and updated once those technologies have been confirmed.
Where such technologies collect personal information, we will handle that information in accordance with applicable privacy laws.
You may also be able to control cookies through your browser settings.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
AI and technology providers.
Payment processors.
Hosting and infrastructure providers.
Professional advisers.
Service providers supporting our business.
Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.
A purchaser or successor of our business in connection with a business sale, restructuring or similar transaction.
We do not currently intend to sell personal information to third parties.
10. Overseas Disclosure
Some of our third-party technology providers may operate or store information outside Australia.
Because PipeFlow AI uses international technology providers, including AI and payment providers, personal information may be transferred to or processed in countries outside Australia.
The countries involved may vary depending on the provider and service used.
Where Australian privacy law applies, we will take reasonable steps to comply with applicable requirements concerning overseas disclosure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal obligations.
Specific retention periods may vary depending on the type of information and the reason it is held.
We have not established a fixed retention schedule for every category of information at the date of this Privacy Policy. We will review and establish appropriate retention periods as our privacy and information-management practices develop.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal and business requirements and backup systems.
12. Security
We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the systems involved, security measures may include access controls, authentication, encryption, secure technology providers and other technical and organisational safeguards.
Because PipeFlow AI is a small business and our technology environment may change over time, we do not claim that any particular security measure is used in every system or circumstance.
No method of transmission or storage can be guaranteed to be completely secure.
13. Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
Requests should be sent to:
We may need to take reasonable steps to verify your identity before providing access to or changing personal information.
Where permitted by law, we may refuse a request or charge a reasonable fee in circumstances permitted by applicable law. If we refuse a request, we will generally explain the reason where legally permitted.
14. Deletion Requests
You may contact us at [email protected] to request deletion of personal information we hold about you.
We will consider and respond to requests in accordance with applicable law.
Deletion may not always be possible where we are legally required or permitted to retain information, where information is required to establish or defend legal claims, or where it remains necessary for legitimate business purposes.
15. Other Privacy Rights
Depending on where you live and which privacy laws apply, you may have additional rights concerning your personal information.
These may include rights to:
Access your personal information.
Correct inaccurate information.
Request deletion.
Restrict certain processing.
Object to certain uses.
Request data portability.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request information about how automated processing is used.
Where applicable law gives you additional rights, PipeFlow AI will provide those rights subject to the applicable legal requirements and exceptions.
16. European Economic Area and United Kingdom Users
If the GDPR or UK GDPR applies to our processing of your personal information, additional rights and requirements may apply.
Depending on the circumstances, these may include rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent.
Where required, we will identify an appropriate lawful basis for processing personal information.
Where processing is based on legitimate interests, we will consider the individual's interests, rights and freedoms as required by applicable law.
If you believe that GDPR or UK GDPR applies to your information and you wish to exercise a right, contact us using the details below.
17. California Residents
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to PipeFlow AI's activities, California residents may have additional privacy rights.
Depending on the circumstances, these may include rights to know/access, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive personal information, and non-discrimination for exercising applicable privacy rights.
PipeFlow AI does not currently intend to sell personal information.
If CCPA/CPRA applies to our business or a particular processing activity, we will provide the notices and rights required by that law.
18. Automated Decision-Making
PipeFlow AI provides AI-powered automation services.
AI systems may generate recommendations, classifications, content or other outputs. These outputs may not always be accurate and should be appropriately reviewed before being relied upon for significant decisions.
PipeFlow AI does not currently intend for its website to make decisions about individuals that produce legal or similarly significant effects solely through automated processing.
Where applicable law imposes additional transparency or other requirements concerning automated decision-making, we will comply with those requirements.
19. Children's Privacy
Our services are primarily intended for businesses and business users.
We do not knowingly collect personal information from children for the purpose of providing consumer services.
If you believe a child has provided personal information to us, please contact us so that we can assess the situation and take appropriate action.
20. Business Customer Data
Where PipeFlow AI provides services to a business customer, the customer may provide information about its own customers, employees, users or other individuals.
In those circumstances, PipeFlow AI may process that information on behalf of the customer.
The business customer remains responsible for ensuring that it has appropriate authority and legal grounds to provide the information to PipeFlow AI and to instruct us to process it.
Where appropriate, additional contractual terms, including data-processing terms, may apply.
21. Complaints
If you believe PipeFlow AI has mishandled your personal information or breached an applicable privacy law, please contact us first so that we can investigate and attempt to resolve the issue.
Privacy complaints should be sent to:
Please provide enough information for us to investigate your complaint.
We will generally acknowledge and investigate privacy complaints within a reasonable period.
Where applicable Australian privacy law applies and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements or privacy practices.
The updated version will be published on our website with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically.
23. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a privacy complaint, contact:
PipeFlow AI
Email: [email protected]
Website: pipeflowai.com
Location: Brisbane, Queensland, Australia
For privacy-related enquiries, please use the subject line "Privacy Enquiry" where possible.